How Can We Help?
Find answers to common questions or reach out to our team.
Email Support
Have a question or issue? Send us an email and we'll get back to you within 24 hours.
support@beticked.comReport a Bug
Found something that isn't working right? Let us know so we can fix it.
bugs@beticked.comFeature Requests
Have an idea to make Ticked better? We'd love to hear from you.
feedback@beticked.comFrequently Asked Questions
How do I create my first habit?
Tap the "+" button on the Today screen. Enter a name for your habit, choose an emoji and color, and select how often you want to do it. Tap "Save" and you're ready to start tracking!
Why isn't my data syncing between devices?
Make sure you're signed into the same Apple ID on all devices and that iCloud is enabled for Ticked. Go to Settings → [Your Name] → iCloud and ensure Ticked is toggled on. Also check that you have available iCloud storage.
How do I cancel my subscription?
Open the Settings app on your iPhone → Tap your name at the top → Subscriptions → Find Ticked and tap it → Tap "Cancel Subscription". You'll continue to have Pro access until the end of your billing period.
Can I restore my purchases on a new device?
Yes! In Ticked, go to Settings → Restore Purchases. As long as you're signed into the same Apple ID, your Pro subscription will be restored automatically.
How do streaks work?
Your streak counts consecutive days you've completed a habit. If you miss a day, the streak resets to zero. For weekly habits, streaks are counted by weeks — complete your habit on all scheduled days to keep the streak going.
Can I edit or delete a habit?
Yes! Swipe left on any habit to see options, or tap on a habit to view its details and tap "Edit" in the top right. From there you can modify the habit or archive/delete it.
What happens to my data if I delete the app?
Your data is stored in iCloud. If you reinstall Ticked and sign in with the same Apple ID, your habits and history will sync back automatically. To permanently delete your data, you would need to remove it from iCloud.
How do I set up reminders?
When creating or editing a habit, you can add a reminder time. Make sure notifications are enabled for Ticked in your iPhone's Settings → Notifications → Ticked.